Frequently Asked Questions

We serve Greater Vancouver including Vancouver, Burnaby, New Westminster, Richmond, Surrey, North Vancouver, West Vancouver, Coquitlam, Port Coquitlam, and Maple Ridge.

Yes. Main Drain Mechanical is fully licensed, insured, and WCB covered. Our technicians hold Red Seal certification and are certified through ProxTra, BCCWA, and WorkSafeBC.

Our office hours are Monday to Friday, 8 AM to 5 PM. We offer 24/7 emergency support for urgent mechanical issues.

Call us at (778) 239-9199, email us, or submit the contact form on our website. We offer free phone evaluations for most jobs.

Yes. We handle all property types: residential homes and condos, commercial buildings, and strata complexes across Greater Vancouver.

Yes — we provide 24/7 emergency service for plumbing, heating, and gas line emergencies across Greater Vancouver. Call (778) 239-9199 any time, day or night.

We handle emergency repairs, full system installations, water heater replacement, leak detection, pipe repairs, and more for both residential and commercial properties.

We provide drain tile installation, drain camera inspections, hydro-jetting, sump pump installation, and full drainage system repairs and replacements.

Watch for slow or gurgling drains, low water pressure, discoloured water, wet spots on walls or ceilings, foul sewer odours, and unusually high water bills. These all warrant a professional inspection.

Yes — we install and replace both tank and tankless water heaters for residential and commercial properties throughout Greater Vancouver.

We install, service, and maintain heating, ventilation, and air conditioning systems for residential and commercial properties across Greater Vancouver.

Yes — all gas work is performed by certified gas technicians in strict compliance with BC Technical Safety Authority regulations and safety codes.

We recommend annual service for both heating and cooling systems — ideally in the fall before heating season and spring before cooling season. Regular maintenance extends equipment life and reduces energy costs.

Yes — we install and service central air conditioning and ductless mini-split cooling systems for both residential and commercial applications.

Leave the building immediately, do not use any switches or open flames, and call FortisBC at 1-800-663-9911. Once safe, call us for a full inspection.

Yes — we offer free phone evaluations and on-site estimates for most projects. Submit our contact form or call (778) 239-9199 to get started.

We stand behind every job with a 100% satisfaction guarantee. If you are not completely happy with the work, we will make it right — that is our commitment to every customer.

We offer 24/7 emergency response. For urgent situations, call our emergency line at (778) 239-9199 and we will dispatch as fast as possible.

Our technician arrives, assesses the situation, provides a clear and transparent quote, and completes the work to your satisfaction before leaving.

Call us at (778) 239-9199, email, or use our online contact form. We will confirm your appointment quickly and work around your schedule.